Terms & Conditions

Fees & Services Policy:

All payments are made in Australian Currency (AUD)

  • The Committee of Management and the Manager of the Leopold Community & Learning Centre will set the fees for classes and programs according to the costs associated with their delivery. The manager has the discretion to waive fees where hardship is proven.
  • LC&LC remains committed to providing a wide range of services to the community at the most reasonable price possible without adversely affecting the LC&LC or its viability. A dated receipt will be provided for each payment if requested.

Refund Policy:

We offer a full refund for courses and workshops paid for but not attended if we receive 48 hours’ notice prior to the commencement of the activity or if there non-attendance is due to ill health. An administrative fee of 20% of the course or workshop if withdrawal from the course occurs less than the 48 hours’ notice required.

If you are not satisfied with the course or service you can receive a refund by making a personal approach to the Centre Manager or by written complaint to the Committee of Management.

Full refunds will be offered for any workshops or courses that have been cancelled.

Full refunds will be offered for services with major faults/defects as per Australian Consumer Law.

Privacy Policy:

  • The Privacy Act 1988 requires us to have a privacy policy.
  • Our Privacy Policy outlines what kinds of personal and sensitive information we collect, why we collect this information, and how we handle it.

We do not collect Sensitive information.

What we collect:

We may collect personal information about you when it’s reasonably necessary for, or directly related to, our functions or activities. The kinds of personal information we may collect includes all of the following.

Information about you, such as your:

  • name
  • address
  • gender
  • date of birth
  • contact details.

Information about your circumstances to ensure our services meet your needs, such as your:

  • cultural and linguistic background
  • health and welfare
  • disabilities

Information about your nominees or authorised representatives for emergency purposes.

Credit card transactions are processed securely and no card details stored.

Information about your interactions with us, such as:

  • applications and claims you’ve made
  • payments or services we provide you
  • feedback and complaints

We may also collect information about how you use our online services and applications, such as:

  • online forms you complete to enrol in our course and events
  • your language preferences

How we collect information

We collect your personal information through a variety of channels. This includes:

  • Paper forms
  • online enrolments
  • correspondence
  • face to face or over the telephone.

We do not provide your personal information to third parties. We do not pass on, sell or otherwise transfer information to unaffiliated third parties. With express permission of the user, we may pass on information such as a phone number to an approved party such as a tutor, instructor or other such person with the express purpose of contacting the user regarding a centre activity or workshop.

Social networking services

We use social networking services such as Facebook, Twitter, to talk with the public and our staff. When you talk with us using these services we may collect your personal information to communicate with you.

Why we collect information

We collect personal information about you where it is reasonably necessary for, or directly related to, one or more of our functions or activities.

To deliver payments and services

We may collect your personal information when it is reasonably necessary for delivering payments or services. For example, we may collect your personal information to:

  • confirm your identity
  • manage complaints and feedback
  • manage and respond to requests for information by you

We may need to share your personal information if we’re authorised or required by law to do so.

How we store personal information

We take reasonable steps to protect your personal information against misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include:

  • storing paper records securely as per Australian government security guidelines
  • only accessing personal information on a need-to-know basis and by authorised personnel
  • monitoring system access which can only be accessed by authenticated credentials
  • ensuring our buildings are secure
  • regularly updating and auditing our storage and data security systems.

Users may “Opt-Out” at any time, and we will take reasonable steps required to destroy users personal information, with the expectation that in order to opt back in, the user will have to supply information again from scratch.

When no longer required, we destroy or archive personal information in a secure manner.

Leopold Community & Learning Centre reserves the right to change this policy at any time by notifying users of the existence of a new privacy statement. This statement and policies outlined are not intended to and do not create a contractual or other legal right in or on behalf of any party.